UNCONDITIONAL REFUND

Within 30 days of receipt of your order, you may return unused products in original condition, in original packaging for a refund. Please email to service@neon-circle.com for a return authorization number before sending any product back to our warehouse. Customers are responsible for return shipping costs.

For orders below $50, we will deduct $5.99 from the refund. For orders above $50, we will deduct reasonable freight charges according to the actual situation.

 

REFUNDS AND RETURNS FOR CONDITIONS

Within 30 days of receipt of your order, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been any damage or disassembly) :

(1)The product cannot be used.

(2)The product must be in the same condition that you received it and also be in the original packaging.

(3)The product does not match the description on the website.

If you meet the above criteria, you can record a video to prove that the product doesn't work. And sent it to service@neon-circle.com. Once we confirm that the products cannot work, we will refund or exchange them. These problems will be solved within 3 business days.

     

    LATE OR MISSING REFUNDS

    Generally, the refund amount will reach the account within 1-8 business days.
    If you haven’t received a refund yet, first recheck your bank account.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at service@neon-circle.com.

     

    CANCELATION BUT NOT SHIPPED

    Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.

     

    CANCELATION BUT PRODUCT HAS BEEN DELIVERED (UNUSED)

    • Within 14 days of receipt of your order, you may return the unused product(s).

    • To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

    • Customers are responsible for return shipping costs.

    • And you will be charged up to 25% restocking fee. (this is withheld from refund)

     

    DELIVERY PROBLEMS CLAIMS

    If the customer provide wrong address, or the customer doesn't pick the item within correct period, the item is return back to our manufactory. In this case, we will ship another product or refund to our customer.

    1. Ship another new product to our customer: we need to charge 5-10 dollar to resend immediately no matter we receive the returned item.

    2. Refund 50% payment if we receive the returned product. And we need to deduct the shipping fee.

     

    SHIPPING DAMAGE CLAIMS

    We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at service@neon-circle.comNotice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.